How Do I Cancel My Order? Customer Service November 29, 2016 00:04 Updated Follow If you need to cancel your order, please send an email to firstname.lastname@example.org with Order ID found in the top right hand corner of your email confirmation. Related articles How Do I Contact HEX Customer Service? Lost or stolen package? What kind of warranty does my HEX product have? Where Do I Send Media And PR Inquiries? Comments 0 comments Article is closed for comments.